Ramp saves 30K hours and automates 5M receipts monthly with Microsoft Azure AI Platform

Less manual, more automation

Ramp’s goal of a seamless experience became a reality at scale. With its custom-built OCR technology, Ramp now automates what used to be hours of repetitive admin work.

• 30,000 hours of manual work saved per month

• 400,000 invoices and 5 million receipts processed monthly

• 90%+ accuracy on OCR fields

“Time savings is the biggest feedback we get. Customers can finally focus on what matters, growing their business instead of chasing receipts,” says Colin Kennedy, Chief Business Officer at Ramp.

Each automated receipt saves up to a minute. Multiply that by millions, and it’s not just time–it’s momentum gained.

 "We run about 5 million reimbursements and receipts monthly. If each one saves even 15 seconds, that adds up fast,” explains Andrew Gu, Senior Software Engineer at Ramp.

Small team, right partner, big results

Ramp’s lean but highly skilled team built and deployed its custom OCR solution in under a week. Leveraging the power of Azure Document Intelligence, Azure AI services as the foundation, and using tools like Microsoft Visual Studio to accelerate development and deepen visibility into what’s happening under the hood.

Colin Kennedy shares the reason behind choosing Microsoft solutions. “We picked Azure because it’s best-in-class for AI-powered solutions. The reliability, low latency and cost benefits are unmatched.” 

Scalability and the responsiveness of the Microsoft team, who provided fast, informed support at every stage, were also key factors.

“Whenever we have questions, the Microsoft Unified team answers quickly and clearly, which makes it easier to keep growing fast,” continues Colin Kennedy.

“We love being able to move fast. With prebuilt Azure models in Document Intelligence, our teams stay unblocked and keep building,” adds Rahul Sengottuvelu.

Built for builders: empowering developers

Ramp’s culture is built on supporting both customers and employees–and that means giving internal teams the same seamless, high-performance tools they offer to their users.

Colin Kennedy explains: “Our job is to delight employees the same way we delight customers. That includes helping our finance teams close books faster and giving developers what they need to build faster.”      

Encouraged by the success of OCR, Ramp decided to expand its use of Azure, migrating DevOps processes to the platform to unlock greater speed and efficiency for its developers. With Azure as the foundation for DevOps and GitHub Copilot embedded in daily workflows, Ramp’s engineers are shipping code faster, with fewer blockers and more visibility.

The team also benefits from GitHub's hosted runners, which are flexible and scalable enough to reduce the need for managing internal CI infrastructure, saving valuable engineering resources. GitHub Actions allows Ramp to run continuous integration pipelines in parallel, speeding up testing and unblocking engineers. Logs and outputs are now centralized within GitHub’s interface, giving teams a complete view in one place and accelerating iteration cycles.

In just one month, Ramp developers logged:

• 2.7 million GitHub Actions minutes

• 965,000 GitHub Actions runs

“Almost every engineer uses GitHub Copilot, it’s part of how we build. You notice when it’s not there,” enthuses Rahul Sengottuvelu.

Expanding impact, sharing success

With the Microsoft foundation in place, the team is scaling even faster than before, serving new markets and launching more integrations.

“We’re not just a fast-growing startup–we’re also earning the trust of large enterprise customers. Microsoft has been a key partner in that journey,” Amanda Carroccio, Product Partnerships, AI and Strategic Tech at Ramp.

From Dynamics 365 Finance and Operations to Microsoft Entra, Ramp continues to expand its product integrations–powered by Azure and backed by Microsoft’s enterprise-grade security, performance and reliability.

Ramp is also committed to paying that success forward by sharing what they’ve learned. 

Colin Kennedy advises for other fast-scaling companies: “It is important to make sure your partner truly understands your space and the challenges companies like yours face”. 

He continues: “The quality of the people you work with makes all the difference. For Ramp, that’s definitely been the Microsoft team.”

Always-on ambition, always for the customer     

Ramp is growing fast, but it’s doing so with purpose. One thing drives every decision: customer experience. That commitment shows in Ramp’s top-tier Net Promoter Score (NPS), and it’s shaping where the organization goes next.

“The NPS of both the end user and the finance leader matters deeply to us,” confirms Colin Kennedy. “We want every part of the experience to be exceptional.”

Customer needs are guiding Ramp’s next moves: expanding into procurement, serving larger enterprises and continuing to support a growing community of finance professionals who want smarter, faster, more unified tools.

“We’re excited by what excites our customers. That means going broader, building a platform that solves everything connected to expense, travel and procurement,” he adds.     

Ramp also plans to explore more use cases with Azure, especially around specialized AI models and agents–with an eye on scale and impact.

“We pride ourselves on being the most reliable solution a finance team can use. That means partnering with the most dependable platforms–and for us, that certainly includes Microsoft Azure,” concludes Colin Kennedy.